Executive Council Resolution No. (12) of 2020
Approving the
Code of Ethics and Professional Conduct of Dubai
Government Employees[1]
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We, Hamdan bin Mohammed bin Rashid
Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council,
After perusal of:
Law No. (3) of 2003 Establishing the Executive
Council of the Emirate of Dubai;
Law No. (8) of 2018 Concerning Management of the
Government of Dubai Human Resources; and
The human resources legislation applicable in Government
Entities in the Emirate of Dubai,
Do hereby issue this Resolution.
Pursuant to
this Resolution, the attached Code of Ethics and Professional Conduct of Dubai
Government Employees (the “Code”),
inclusive of the values, principles, and obligations stipulated therein, is
approved.
a. All
Employees and officials in charge of Government Entities in the Emirate of Dubai, who are in service on the
effective date of this Resolution, and those to be appointed after the
commencement hereof, must sign an undertaking to fully comply with the attached
Code of Ethics and Professional Conduct of Dubai Government Employees. A copy
of this undertaking must be kept in each Employee's file.
b. An
Employee who is proven to have violated the attached Code will be subject to
disciplinary action.
All Government Entities in the
Emirate must take the necessary action to implement the attached Code; and to
circulate it and make it accessible to all Employees, and internal and external
clients, to act in accordance therewith.
This
Resolution will be published in the Official Gazette and will come into force
on the day on which it is published.
Hamdan bin Mohammed bin
Rashid Al Maktoum
Crown Prince of Dubai
Chairman of the Executive Council
Issued in Dubai on 15
February 2020
Corresponding to 21
Jumada al-Thaniyah 1441 A.H.
Code of Ethics and Professional
Conduct of Dubai Government Employees
“Do not carry out your work
as an Employee, but as a leader who loves his country;
as an
artisan who loves his handiwork; and as an artist who creates artwork.”
His Highness Sheikh Mohammed bin Rashid Al Maktoum
Vice President and Prime Minister of the UAE, and
Ruler of Dubai
"Our success depends on emulating and adhering to
our organisational values and principles; and on guiding Employees’ conduct
towards achieving a professional life that aspires to the highest levels of
efficiency and professionalism."
"I look forward to full
compliance by all Dubai Government Employees with this Code, and to them
performing their duties with utmost diligence and dedication."
Hamdan bin Mohammed bin Rashid Al Maktoum
Crown Prince of Dubai
Chairman of the Executive Council
Introduction:
Acting upon
the principles of loyalty and patriotism; in an effort to establish ethical
standards and professional values for Dubai Government Employees; out of Our
conviction that the public interest is the ultimate goal that an Employee must
be keen on achieving when performing his employment duties; with a view to
establishing the ethical standards and principles of public service and professional
rules and values through educating Employees on, and guiding them towards,
sound professional ethics and self-discipline; and for the purpose of outlining
their employment duties and responsibilities, this Code of Ethics and
Professional Conduct of Dubai Government Employees has been developed.
This Code
represents a point of reference for all Dubai Government Employees at all
employment levels; and aims to create and enshrine a unified institutional
culture that supports the strategy of the Emirate of Dubai aimed at achieving
future objectives, and that nurtures a sense of responsibility and Team Spirit
among Employees.
What is the Code of Ethics and Professional
Conduct for Dubai Government Employees?
This Code
sets the ethical and legal framework of the values, conduct, and duties that
Government Employees must observe and comply with, within or outside of their
workplaces, during their service as public servants and in the course of
performing their employment duties in accordance with the legislation in force.
Definitions:
The United Arab Emirates. |
|
Emirate: |
The Emirate of Dubai. |
Government: |
The Government of Dubai. |
Government Entity: |
Any of the
Government departments, public agencies or corporations, Government councils
and authorities, or other public entities affiliated to the Government. |
Employee: |
A male or female person who occupies a budgeted
post in a Government Entity. |
Core
Public Service Ethical Values
Core Value |
Definition |
Integrity: |
An
Employee must act in a manner that does not raise suspicions, and must act
objectively without pursuing personal interest. |
Truthfulness and Honesty: |
An Employee must be open and
honest in his dealings; must perform his duties with accuracy, efficiency,
and dedication; must preserve public funds; and must be keen on serving the
public interest. |
Objectivity: |
An
Employee must be impartial and professional in performing his employment
duties, and avoid bias and favouritism. |
Fairness
and Equality: |
An Employee must
treat all other Employees and clients fairly and equally; provide subordinate
Employees with equal and stimulating work opportunities; and provide clients
with services without favouritism. |
Knowledge
Sharing: |
An
Employee must share his knowledge, skills, experience, and expertise with
other Employees in accordance with the Government Entity’s regulations and
requirements. |
Team
Spirit: |
An
Employee must embrace team spirit, and be committed to encouraging team work
and synergy in performing employment duties. |
Thoroughness:
|
An
Employee must perform his employment duties in accordance with the highest
standards of accuracy, excellence, and creativity. |
Inspiring
Positivity: |
An
Employee must avoid negativity, and contribute to creating a hope-inspiring
work environment that is conducive to the achievement of desired objectives. |
Commitments of Employees and Leaders:
An Employee must:
1.
comply with the legislation in force in the UAE
and the Emirate; and with the bylaws and resolutions adopted by the Government
Entity;
2.
act in a manner that promotes and protects the
reputation of the Government in general and of the Government Entity in particular;
3.
preserve the public resources of the Government
Entity, and not use them for personal purposes;
4.
not act in a manner that may compromise the
electronic systems, programmes, or networks of the Government or of the
Government Entity; or make them vulnerable to hacking;
5.
seek to meet the highest professional ethical
standards;
6.
follow the work directives of his line manager to
the extent that they do not contradict the legislation in force;
7.
treat his superiors and colleagues courteously and
give due consideration to their rights and duties;
8.
provide quality services in a professional manner;
and maintain friendly and helpful attitude towards other Employees and towards
internal and external clients;
9.
refrain from accepting gifts of material value,
except for token gifts that carry the logo of the entity providing them;
10.
share knowledge and expertise with other
Employees;
11.
maintain an appropriate general appearance, and
wear decent and modest clothes that are appropriate for work;
12.
perform all his employment duties in accordance
with the highest standards of quality and accuracy;
13.
not solicit or accept bribes; or request, accept,
or use a service, or anything of material or moral value, provided by others in
return for performing his employment duties;
14.
obtain the written approval of the Government
Entity prior to joining any professional association or obtaining a
professional licence, where membership in that association or obtaining that licence
is a prerequisite for performing his employment duties;
15.
not cease performing his employment duties without
a valid reason; or participate in, or instigate, strikes for any reason
whatsoever;
16.
not disrupt work progress or hide any information
or data related to his employment duties; and
17.
dedicate official working hours to performing his
employment duties.
A Director/Line Manager must:
1.
adhere to the highest ethical standards; and
conduct himself, at all times, as a role model;
2.
inspire positivity among his subordinates; and
instil in them the values of respect, cooperation, and non-discrimination;
3. implement
the laws, resolutions, and regulations fairly and equitably;
4.
scout for and support talented Employees,
encourage all Employees to generate creative ideas, and develop work processes;
5.
improve and develop the skills of Employees
through continued learning and development;
6.
maintain communication with Employees in dynamic
and creative ways;
7.
seek to resolve Employee’s complaints and to find
appropriate settlements for the same before deciding to refer them to the
competent committees; and
8.
work in a Team Spirit and manage work teams
effectively.
Top Management must:
1.
recognise the individual differences and cultural
diversity of Employees;
2.
provide a safe and fair work environment that
inspires trust and is free from discrimination;
3.
not prejudice Employees’ rights;
4.
encourage Employees to take initiatives to solve
problems;
5.
provide motivating channels for introducing and
implementing creative and innovative ideas;
6.
educate employees, and raise their awareness, on
the provisions of this Code; ensure their compliance therewith; and hold those
who violate it accountable;
7.
maintain the highest level of Employee
satisfaction;
8.
ensure that all their decisions and actions are
legitimate;
9.
observe utmost transparency and integrity in
making administrative decisions concerning Employees; and strictly adhere to
the assigned powers and the approved work procedures;
10.
encourage Employees to follow the reporting
hierarchy adopted by the Government Entity;
11.
ensure that there are clear policies in place for
improving Employee performance and increasing Employee efficiency;
12.
establish processes for developing and improving
the capabilities and skills of Employees; and
13.
establish processes for reporting and filing
Employee grievances.
Principles of Professional Ethics and Job Duties
An Employee must fully adhere
to, and constantly observe, all the professional ethics and job duties
stipulated herein and in the legislation in force; and encourage colleagues to
comply with, and act upon, them. These include the following:
1. Loyalty, Dedication, and Allegiance to the UAE
How can an Employee achieve this?
This can be achieved by
endeavouring to nurture loyalty to the UAE and adherence to everything that
this country stands for, including its values, principles, regulations, laws,
customs, traditions, and past glories; and faithfully serving the UAE and
protecting it against any possible threats.
Why must an Employee commit to this?
The purpose is to show
gratitude for the UAE, and to help it achieve glory and prosperity and secure
the first place in all fields. The UAE as a homeland must always take priority
over anything else whatsoever.
What are the obligations of an Employee in this
respect?
An Employee must:
-
remain loyal and devoted to the UAE; never
undermine the image of the UAE or its iconic figures in any way whatsoever; and
comply with the UAE’s established principles and with its constitution and
legislation;
-
not join or associate himself with any of the
organisations or entities that are banned by the UAE; or engage, at any time and
anywhere within or outside of the UAE, in any political activism throughout his
service with the Government;
-
honourably represent the UAE at home and abroad;
and
-
align himself with the official stances of the UAE
and never compromise the reputation or the image of the UAE.
2.
Making Media Statements and Using Social Media and
Social Networking Platforms
How can an Employee achieve compliance in this
respect?
An Employee must:
-
refrain from making any negative statements or
comments to the media, or expressing them through his personal accounts on
social networking platforms or through other means of communication, in respect
of the decisions, regulations, and projects of the Government Entity he works
for;
-
observe the highest moral standards in using
social media and social networking platforms; and
-
exercise self-censorship in filing any grievance
or raising any complaint in respect of the services rendered by other
Government Entities, in line with public morals and in accordance with the
relevant legislation in force in the UAE.
Why must an Employee commit to this?
The purpose is to maintain an
honourable image that reflects the Government service ethics and the high moral
ground of Government Employees within and beyond the scope of their employment
duties.
What are the obligations of an Employee in this
respect?
An Employee must:
-
comply with the legislation in force in the UAE
and observe copyrights when using social media and social networking platforms and sites;
-
not use the official emblem of the UAE, of the
Government, of the Government Entity he works for, or of any other Government
Entity for personal purposes, through social media and social networking
platforms or accounts, without first obtaining the approval of the Government
Entity he works for;
-
not publish or circulate original copies of
legislation bearing the signatures of His Highness the Ruler of Dubai, His
Highness the Crown Prince of Dubai and Chairman of the Executive Council, His
Highness the Deputy Ruler of Dubai, or the officials in charge of Government
Entities; and not publish or circulate official correspondence, documents,
memoranda, or agreements on the internet or through social media and social
networking platforms or any other technological means;
-
when using personal social media accounts, observe
courtesy, prudence, and objectivity; and comply with the general principles of
good conduct and with the social customs and traditions prevailing in the UAE;
-
avoid discussing any matters relating to state
security, and ensure that everything he posts on social media and social
networking platforms is aligned with the general orientation and official
stances of the UAE and the Government;
-
not engage in any aggressive arguments on social
media and social networking platforms, or in discussions on legal actions being
considered by the judiciary or by competent investigation authorities;
-
show tolerance and respect towards all other
cultures; avoid disparaging, in any manner, the political views or religious
beliefs of others, or advocating against them within or outside of the
Government Entity; and avoid publishing
any offensive content against any person regardless of his gender, race,
religion, or thought;
-
not discuss, through personal accounts on social
media and social networking platforms or any other means of communication,
matters that relate to the Government Entity or to the Government, in a manner
that negatively impacts it or affects its reputation; and instead use the
official reporting channels adopted by the Government Entity for filing any
complaints or grievances;
-
not post the official contact information of the
Government Entity through his personal accounts on social networking platforms,
and maintain the confidentiality of information;
-
not use his official work email address or
password for signing up or logging into his personal accounts on social
networking platforms;
-
not get distracted by using social media and
social networking platforms during official working hours, unless he is
officially assigned by the Government Entity he works for to manage its social
media accounts; and
-
not abuse the powers related to his post or
Government position to achieve personal gains or interests or promote or market
any products or goods on social media and social networking platforms without
obtaining the prior relevant approval of the Government Entity he works for.
3. Excellence in Dealing with Clients
How can an Employee achieve this?
This
can be achieved by providing excellent services that ensure client satisfaction
and exceed client expectations; and by seeking to continuously improve the
quality of services provided to clients in line with the highest standards of
quality and excellence.
Why
must an Employee commit to this?
The
purpose is to provide clients with services in an honest, professional,
accurate, and timely manner; and to achieve leadership and excellence in
providing Government services and ensuring client satisfaction.
What are the obligations of an Employee in this
respect?
An Employee must:
-
respect the rights and interests of clients; treat
them courteously, professionally, impartially, and equally without any
favouritism or discrimination on the basis of race, gender, religion, or
political beliefs; and give priority to People of Determination and senior
citizens;
-
welcome clients with a smile, greet them when they
arrive, make sure to courteously bid them goodbye when they leave, and provide
them with the required services efficiently and effectively.
-
provide clients with services in an accurate and
timely manner; find, within his own powers, appropriate solutions in case any
issues arise; and state, in a transparent manner, the reasons for delaying in
providing, or declining to provide, services;
-
listen attentively to clients' inquiries;
understand and follow up their requests; and avoid interrupting them or getting
distracted by using his phone or computer or talking with his colleagues;
-
remain committed to accuracy, honesty, integrity,
promptness, and transparency in providing clients with the required information
about the Government Entity's work and activities, and about the procedures for
filing complaints if they so wish; and
-
make sure he arrives at his workplace on time and
maintains a well-kempt and professional appearance, display his Employee
identification tag, and wear the official attire prescribed by the Government
Entity.
4.
Maintaining Privacy and Confidentiality of
Information
How
can an Employee achieve this?
This
can be achieved by protecting the privacy and confidentiality of all public and
private information related to the Government Entity, including correspondence,
circulars, resolutions, reports, offers, models, agreements, and any other
documents or data, regardless of their nature; protecting the personal
information of the Government Entity’s Employees; and refraining from
disclosing this information internally or externally except to authorised
persons and entities.
Why must an Employee commit to this?
The
purpose is to maintain the confidentiality of the Government Entity
information, protect professional secrets, and deal with information and data
in strict confidence, in accordance with the legislation in force; and ensure
that the same is exclusively used for work purposes and through authorised
persons.
What
are the obligations of an Employee in
this respect?
An Employee must:
-
not disclose any written or verbal information
that is confidential in nature or pursuant to the instructions issued by the
competent authority at the Government Entity, unless he obtains the relevant
prior written approval;
-
maintain professionalism in dealing with the media
and social networking platforms;
-
remain committed to protecting the confidentiality
of information even after the end of his service at, or end of the work
relationship with, the Government Entity;
-
not disclose any information that may be
confidential, except to the persons and entities authorised to have access
thereto;
-
refrain from using the information of the
Government Entity to achieve any personal gains; and
-
not disclose, use, copy, or disseminate
confidential information on the internet, or on social media and social
networking platforms.
5. Avoiding Conflict of Interest
How
can an Employee achieve this?
This
can be achieved by avoiding, in the course of performing the Employee's duties,
any conflict between his personal interests and the interests of the Government
or the Government Entity; and refraining from committing any act or taking any
stance or formal action or decision that may secure a personal material or
moral benefit for him, for his spouse, or for any of his relatives up to the
fourth degree, or that may compromise his objectivity or independence in
performing his duties.
Why must an Employee commit to this?
The
purpose is to boost the trust of clients in the Government Entity; uphold the
principles of transparency and accountability; and contribute to creating an
environment characterised by integrity, honesty, and objectivity.
What are
the obligations of an Employee in this respect?
An Employee must:
-
not participate in any operation, process, or
decision that would directly or indirectly influence the awarding of any
contract to a contractor, a supplier, or any project in which the Employee is a
partner; or that would secure a percentage of profits, a share, or any material
benefit for the Employee;
-
not participate in making any decision that may
result in granting land or licences to his spouse(s), or to any of his
relatives up to the fourth degree;
-
refrain from abusing his post at the Government
Entity to secure any personal interests, benefits, or gains;
-
not participate in any operation or formal
decision that would directly or indirectly influence the awarding of any
contract to a contractor, a supplier, or any project in which the Employee’s
spouse, or any of his relatives up to the fourth degree, has an interest; or
that would secure a percentage of profits, a share, or any material benefit for
any of them; and
-
not participate in any operation, process, or decision
with intent to prejudice or undermine the interests of any clients with whom he
has a prior animosity, or towards whom he has feelings of hatred, racial
prejudice, or grudge for any reason whatsoever.
6. Maintaining
Occupational
Health and Safety
How can an Employee achieve this?
This
can be achieved through complying with applicable laws, resolutions, and
regulations concerning occupational health and safety; and by participating
with the Government Entity in creating and maintaining a safe and healthy work
environment in accordance with the legislation in force.
Why must an Employee commit to this?
The
purpose is to maintain the Employee's safety and the safety of those around
him; to help create a healthy work environment; and to identify hazards and
hazardous conditions and take the preventive measures and precautions to
eliminate them.
What are the obligations of an Employee in this
respect?
An Employee must:
-
perform his duties in a manner that ensures his
safety and the safety of others;
-
comply with the occupational health and safety
rules adopted by the Government Entity;
-
not misuse any safety equipment or gear provided
by the Government Entity;
-
immediately report occupational accidents and
injuries as they occur;
-
report any hazardous materials and equipment and
any unsafe practices and situations at the workplace;
-
refrain from performing any dangerous tasks for
which he is not qualified;
-
report any hazardous materials or equipment and
any unsafe practices or situations at the workplace in accordance with the
procedures adopted by the Government Entity; and
-
refrain from performing any dangerous tasks for
which he is not qualified in accordance with the procedures adopted by the
Government Entity.
7. Protecting Public Property
How can an
Employee achieve this?
This
can be achieved by fulfilling his responsibility for protecting all Government
property and resources entrusted to him or put in his possession or under his
disposal; and by refraining from using them for personal purposes without the
prior approval of the competent authority at the Government Entity.
Why must an Employee commit to this?
The
purpose is to ensure the efficient and effective use of Government resources,
and to contribute to avoiding any losses that may result from the misuse of
these resources.
What are the obligations of an Employee in this
respect?
An Employee must:
-
preserve public funds as well as the property and
interests of the Government Entity;
-
ensure efficient use of the property of the
Government Entity;
-
not use the property of the Government Entity to
achieve personal interests, and use it exclusively for work purposes;
-
protect the information pertaining to the
Government Entity, such as intellectual property rights, trade secrets,
patents, copyrights, work plans, databases, payroll details, as well as any
financial information, reports, or projects that have not been announced to the
public; and
-
return all Government property entrusted to him or
put in his possession upon the end of his service with the Government Entity;
and obtain a clearance certificate prior to receiving his end-of-service entitlements.
Reporting
Legal Breach Incidents and Illegal Actions
Where
an Employee has suspicions of a legal breach relating to his work, or is asked
to perform any illegal action; where he has suspicions of a direct or indirect
conflict of interest relating to him, his spouse, any of his relatives up to
the fourth degree, or any other Employee; or where there is misuse of resources
and assets, in violation of this Code or the applicable legislation, the
Employee must notify the same to his line manager or the director of his
organisational unit, and this must be done in strict confidence and subject to
the following conditions:
1.
The Employee must have proof of the incident he
wishes to report.
2.
In the absence of solid proof, there must be
substantiated suspicion of an explicit violation.
3.
The objective of reporting the incident or action
must be to achieve the interest of work, not to defame any colleague or client.
4. Strict
confidentiality must be maintained in all aspects related to the reported
incident.
Channels
for Reporting Violations Related to the Code
Reporting
violations related to this Code will be done through any of the following
channels:
- reporting
to the line manager or director of the organisational unit; or
- following
the relevant procedures adopted by the Government Entity.
©2020 The Supreme
Legislation Committee in the Emirate of Dubai
[1]Every effort
has been made to produce an accurate and complete English version of this
legislation. However, for the purpose of its interpretation and application,
reference must be made to the original Arabic text. In case of conflict, the
Arabic text will prevail.