Concerning the
Central Grievance Committee of
Employees of the Government of Dubai[1]
ــــــــــــــــــــــــــــــــــــــ
We,
Mohammed bin Rashid Al Maktoum, Ruler of Dubai,
After perusal of:
Law No. (1) of 2016 Concerning the Financial Regulations of
the Government of Dubai, its Implementing Bylaw, and their amendments;
Law No. (4) of 2018 Establishing the Financial Audit
Authority and its amendments;
Law No. (8) of 2018 Concerning Management of the Government
of Dubai Human Resources and its amendments;
Law No. (26) of 2023 Concerning the Executive Council of the
Emirate of Dubai;
Decree No. (7) of 2020 Determining the Government Entities
Governed by the Government of Dubai Human Resources Management Law and its
amendments;
Decree No. (12) of 2021 Concerning the Central Grievance
Committee of Employees of the Government of Dubai;
Decree No. (1) of 2023 Concerning Governance of the
Councils/ Boards and Committees Affiliated to the Government of Dubai;
Executive Council Resolution No. (41) of 2015 Concerning the
Central Grievance Committee of Employees of the Government of Dubai;
Executive Council Resolution No. (42) of 2015 Forming the
Central Grievance Committee of Employees of the Government of Dubai;
Executive Council Resolution No. (4) of 2019 Approving the
Disciplinary, Grievances, and Complaints Code of Employees of the Government of
Dubai;
Executive Council Resolution No. (2) of 2023 Determining the
Councils/ Boards and Committees Governed by Decree No. (1) of 2023 Concerning
Governance of the Councils/ Boards and Committees Affiliated to the Government
of Dubai and its amendments;
Executive Council Resolution No. (3) of 2023 Concerning
Performance Appraisal of the Councils/ Boards and Committees Affiliated to the
Government of Dubai; and
The human resources legislation applicable to Employees of
the Government Entities not governed by the above-mentioned Law No. (8) of 2018
Concerning Management of the Government of Dubai Human Resources,
Do
hereby issue this Decree.
The following words and expressions,
wherever mentioned in this Decree, have the meaning indicated opposite each of
them unless the context implies otherwise:
|
Emirate: |
The Emirate of Dubai. |
|
Ruler: |
His Highness the Ruler of Dubai. |
|
Executive Council: |
The Executive Council of the Emirate of Dubai. |
|
Government Entity: |
Any of the Government departments, public agencies
or corporations, Government councils, public authorities, or other public
entities affiliated to the Government. |
|
CGC: |
The Central Grievance Committee of Employees of the
Government of Dubai. |
|
Chairman: |
The Chairman of the CGC. |
|
Executive Body: |
The executive body of the CGC. |
|
GDC: |
The Grievance Determination Committee formed
pursuant to this Decree to consider and determine the Grievances filed by
Employees. |
|
GCC: |
The Grievances and Complaints Committee formed at a
Government Entity to consider and determine the Grievances and Complaints
filed by its Employees, in accordance with the rules and procedures adopted
by the GCC for this purpose. |
|
Employee: |
A male or female person who occupies a budgeted post
in a Government Entity. |
|
Grievance: |
An administrative appeal filed by an Employee to the
CGC, using the forms and following the procedures prescribed by the CGC for
this purpose. |
This Decree applies to:
1. the
Central Grievance Committee of Employees of the Government of Dubai regulated
by the above-mentioned Executive Council Resolution No. (41) of 2015 as a
Government Entity having legal personality and the legal capacity required to
achieve its objectives and perform its functions under this Decree, the
resolution issued in pursuance hereof, and other legislation in force in the
Emirate;
2. the
civilian Employees working in the Government Entities governed by the
above-mentioned Law No. (8) of 2018 or any superseding legislation;
3. the
civilian Employees working in the Government Entities governed by the
above-mentioned Decree No. (12) of 2021;
4. the
civilian Employees working in any Government Entity to which the jurisdiction
of the CGC is extended pursuant to a resolution of the Chairman of the
Executive Council; and
5. the
Grievances in respect of which no final decision is issued and any relevant
measures pending completion by the effective date of this Decree.
The head office of the CGC will be located in the
Emirate.
The CGC will have the following objectives:
1. to provide
Employees with the opportunity to submit Grievances in respect of the final
decisions or administrative measures that affect their legal standing,
employment status, and other employment-related matters;
2. to
ensure that justice, impartiality, job satisfaction, and job stability are
achieved for Employees; and
3. to
promote the principle of legality through encouraging compliance with the
legislation regulating public service and the rules of proper professional
conduct.
a. A Chairman will be appointed to the
CGC pursuant to a resolution of the Chairman of the Executive Council.
b. The Chairman will undertake general
supervision of the CGC and ensure the achievement of its objectives. For this
purpose, the Chairman will have the duties and powers to:
1.
approve the general policy and the
operational and development plans of the CGC;
2.
approve the draft annual budget and
Financial Statements of the CGC, and submit the same to the competent entities
for final approval;
3.
propose the organisational structure
of the CGC, and submit the same to the competent entities for approval;
4.
verify that the CGC performs its
duties in accordance with the relevant performance indicators approved by the
Chairman;
5.
approve the resolutions regulating
the administrative, financial, and technical work of the CGC;
6.
submit annual and special reports to
the Chairman of the Executive Council on the activities, performance, and
achievements of the CGC;
7.
represent the CGC before third
parties and conclude the contracts and agreements required to enable the CGC to
achieve its objectives and perform its functions; and
8.
exercise any other duties required
to enable the CGC to achieve its objectives, as assigned to him by the Ruler or
the Chairman of the Executive Council.
The CGC will have an Executive Body
comprising a head and a number of legal and administrative Employees appointed
by the Chairman, to whom the above-mentioned Law No. (8) of 2018 and the
resolutions issued in pursuance thereof apply.
The Executive Body will have the duties
and powers to:
1. develop
the general policies and the operational and development plans of the CGC, and
submit the same to the Chairman for approval;
2. prepare
the annual budget and Financial Statements of the CGC, and submit the same to
the Chairman for approval, in preparation for final approval by the competent
entities in the Emirate, in accordance with the relevant legislation in force;
3. draft
the resolutions regulating the administrative, financial, and technical work of
the CGC, and submit the same to the Chairman for approval;
4. review
draft legislation referred to the CGC by the concerned Government Entities in
the Emirate, and provide feedback on such legislation;
5. propose
amendments to any legislation relating to the matters falling within the
jurisdiction of the CGC, and submit the same to the Chairman, in preparation
for referral to the competent entities to take the necessary action in respect
thereof;
6. receive
the Grievances filed by Employees, verify that they meet all the conditions and
requirements stipulated in this Decree, and take the necessary action in
respect thereof, including referral to the GDC;
7. provide
administrative and technical support to the GDC;
8. provide
the information and data requested by the Chairman of the GDC;
9. prepare
annual reports on the performance of the CGC, and submit the same to the
Chairman;
10. maintain
and archive the documents related to Grievances in accordance with the
regulations adopted by the CGC;
11. develop,
operate, and manage the electronic systems and programmes of the CGC;
12. promote
legal culture and awareness of the functions of the CGC; and
13. exercise
any other duties or powers required for the achievement of the objectives of
the CGC, as assigned to it by the Chairman.
The financial resources of the CGC will
consist of the financial appropriations allocated to the CGC in the General
Budget of the Government of Dubai, as well as any other
resources approved by the Chairman of the Executive Council.
a. The
Grievances submitted to the CGC will be considered and determined by a
Committee named the “Grievance Determination Committee.”
b. The
GDC will be comprised of a Chairman, a vice chairman, and a number of Members
who are experienced and specialised in the legal and human resources fields.
Members of the GDC will be appointed by a resolution of the Chairman of the
Executive Council. The GDC will comprise representatives from the General
Secretariat of the Executive Council, the Supreme Legislation Committee, and
the Dubai Government Human Resources Department. Membership of the GDC will be
for a term of three (3) years, renewable for the same period.
c. The
GDC will have a Rapporteur appointed by a resolution of the Chairman. The
Rapporteur will be responsible for coordinating the meetings of the GDC,
preparing its meeting agendas, recording minutes of its meetings, following up
on the implementation of its resolutions and recommendations, and performing
any other duties assigned to him by the Chairman of the GDC.
d. The
provisions of the above-mentioned Decree No. (1) of 2023 and the resolutions
issued in pursuance thereof apply to all matters related to the governance of
the GDC; the procedures for managing its meetings; the duties of its Chairman
and Members; and other matters related to its governance.
a. The GDC will have jurisdiction to
consider and determine the Grievances filed by Employees in respect of the
following:
1.
the
final decisions and administrative measures taken in respect of any of the
following:
a.
Disciplinary Penalties;
b.
annual performance appraisals;
c.
transfers, assignments, or
secondments;
d.
promotions in cases requiring comparative
assessment between Employees to select the most
deserving Employee;
e.
termination of service or suspension
from work;
f.
end-of-service gratuity, increments,
allowances, and employment benefits prescribed by the legislation in force;
g.
administrative actions taken in
breach of the human resources legislation; or
2.
failure
by a Government Entity to make any decision or take any action required under
the human resources legislation.
b. The CGC will not have jurisdiction over
any of the following:
1.
Grievances related to working hours;
grades or bands; or salaries;
2.
Grievances being heard by competent
judicial authorities or those in respect of which definitive judgments have
been issued;
3.
Grievances related to termination of
service or change of the legal standing of Employees by a resolution of the
Ruler or the Chairman of the Executive Council; and
4.
Grievances over which the Grievances
Committee formed under the above-mentioned Law No. (4) of 2018 within the
Financial Audit Authority has jurisdiction.
a. The Chairman of the GDC will have the
duties and powers to:
1.
preside over and convene GDC
meetings in a manner that ensures the effective participation of Members in
expressing their opinions on the Grievances filed by Employees; and make the
necessary decisions in respect thereof;
2.
approve the schedule of meetings of
the GDC and the agendas of these meetings, taking into consideration any
off-agenda matters raised by any of its Members;
3.
ensure that Members of the GDC are
provided with the necessary information and documents that enable them to
consider the Grievances submitted to the GDC, and that new Members receive an
orientation programme on the role and functions of the GDC;
4.
resolve any dispute that may arise
amongst the Members of the GDC to ensure a consensus is reached, whenever
possible, in respect of resolutions and recommendations;
5.
submit periodic reports on the work
and decisions of the GDC to the Chairman; and
6.
perform any other duties required to
enable the GDC to perform its functions, as assigned to him by the Chairman.
b. The vice chairman will
exercise the duties and powers of the Chairman of the GDC where the Chairman is
absent or his post falls vacant for any reason whatsoever.
A GDC Member must:
1. actively
contribute to the consideration and determination of the Grievances submitted
to the GDC, express objective opinions on all such Grievances, and ensure
impartial participation in decision-making;
2. exercise
due care and diligence in performing his duties;
3. collaborate
effectively with the Chairman and other Members of the GDC;
4. attend
all GDC meetings unless he has a valid reason for absence acceptable to the
Chairman of the GDC;
5. provide
the Chairman and other Members of the GDC with all available information and
data relevant to the Grievances referred to the GDC;
6. attend
seminars and workshops related to Grievances with a view to acquiring relevant
skills and experience;
7. achieve
performance indicators approved by the Chairman; and
8. comply
with any other obligations determined by the Chairman of the GDC or the
Chairman.
Remuneration will be paid to the Chairman, Members, and the
Rapporteur of the GDC in accordance with the above-mentioned Executive Council
Resolution No. (3) of 2023.
a. The limitation period for filing a
Grievance will be fourteen (14) working days from the day:
1.
following the date on which the grievant is
notified in writing of the contested decision of the GCC; or
2.
following the expiry of the prescribed deadline
for the GCC to determine the Grievance submitted to it in accordance with the
human resources legislation applicable to the relevant Government Entity.
b. The GDC may not admit a
Grievance on formal grounds where it is submitted after the lapse of the
limitation period specified in paragraph (a) of this Article, unless
the grievant provides a valid reason justifying failure to comply with the time
limit for filing the Grievance.
To be admitted by the CGC, a Grievance
must be based on one or more of the following grounds:
1. lack
of jurisdiction;
2. breach
of the legislation in force, or misapplication or misinterpretation thereof;
3. failure
to comply with the basic formalities prescribed by the legislation in force;
4. abuse
of power;
5. deviation
from the objective of achieving public interest;
6. excessive
imposition of disciplinary penalties; and
7. issuing
the contested decision or procedure based on false or inaccurate grounds.
a. A Grievance will be
submitted to the CGC using the forms and following the processes and procedures
adopted by the CGC for this purpose.
b. A Grievance must include the following
information:
1.
the name, designation, address, and
contact details of the grievant;
2.
the name and address of the
respondent Government Entity;
3.
the contested decision or measure,
and the date on which the grievant is notified thereof;
4.
the grounds for the Grievance,
accompanied by the supporting documents;
5.
the requests of the grievant; and
6.
the names of the witnesses, if any, on
whose testimony the grievant relies to substantiate his Grievance.
c. The CGC will admit the copies of
evidential written documents attached to the submitted Grievance. With respect
to the documents, records, registers, and files that may not be disclosed or
delivered to the concerned parties, it is sufficient to clearly and
specifically refer to them.
d. The Executive Body will prepare the
Grievance file containing all the documents submitted by the grievant, and may
require the grievant to provide any other data or information within the time period
specified by the Executive Body. This period will not be counted towards the
limitation period for filing a Grievance where the grievant provides the CGC
with the required data and information within that period.
e. The grievant may request the
addition of any facts or evidence that arise after the filing of the Grievance with
the CGC, provided that such request is made before the GDC renders its determination
of the Grievance.
f. The grievant may appoint any
other person to submit a Grievance to the CGC on his behalf, pursuant to a
notarised power of attorney.
a. The
Executive Body will notify the respondent Government Entity of the Grievance
filed against it, and serve a copy of all the papers and documents related
thereto on that entity within five (5) working days from the date of its
submission to the CGC.
b. The
respondent Government Entity must respond to the Grievance within ten (10)
working days from the date on which it is notified thereof. The said period may
be renewed once for the same period by decision of the Chairman or his
authorised representative. Where the respondent Government Entity fails to
respond within the said period, the GDC may determine the Grievance in
accordance with the procedures prescribed by this Decree.
c. The
Executive Body will refer the Grievance and all relevant documents, including
the response of the respondent Government Entity, if any, to the GDC for
consideration and determination in accordance with the rules and procedures
prescribed by this Decree.
d. If
the GDC deems it necessary that one of the parties to the Grievance appear
before it, in person or through audio and video means of communication, that
party must be notified of the scheduled date of the hearing at least three (3)
working days before that date.
e. The
notifications referred to in this Article will be served by any means of
communication approved by the Chairman for this purpose.
a. The GDC may decide that a Grievance is
inadmissible in form before considering its merits where it is established
that:
1.
the GDC lacks jurisdiction over the
Grievance under this Decree;
2.
the limitation period prescribed for
filing the Grievance with the CGC has lapsed, subject to the provisions of
paragraph (b) of Article (14) of this Decree;
3.
the merits of the Grievance have
already been determined by the GDC or the judiciary; or
4.
the grievant has no capacity or
interest in the Grievance.
b. The decision of the GDC that
the Grievance is inadmissible in form in accordance with paragraph (a) of this
Article will be final.
a. If so requested by the GDC,
a grievant must appear before it in person, or authorise another person to represent him pursuant to a notarised
power of attorney, at the time scheduled for the hearing.
b. The respondent Government Entity must
assign, upon the request of the GDC, whomever it deems appropriate, to
represent it before the GDC to state the entity’s case, present its defence,
and submit supporting evidence and documents.
Failure by any of the parties to a
Grievance to appear at a hearing of the GDC after being summoned to attend does
not preclude
the GDC from proceeding with the consideration and determination of the
Grievance in accordance with the provisions of this Decree.
If it is established to the
satisfaction of the GDC, in the course of considering a Grievance, that its
subject matter relates to a criminal offence, the GDC must inform the
Chairman to notify the respondent Government Entity of this fact in order for
that entity to take the necessary legal action in this regard. In this case,
the Chairman of the GDC must stay the proceedings of the Grievance until the
criminal liability is determined.
a. A Grievance will be dismissed in either
of the following cases:
1. where
it is established that the grievant has submitted false information or data, or
has provided forged documents; or
2. where
the Grievance constitutes a financial violation falling within the jurisdiction
of the Financial Audit Authority. In such cases, the Chairman will refer the
matter to the respondent Government Entity to take the necessary action in this
respect.
b. The GDC may dismiss a Grievance in
either of the following cases:
1.
where the grievant fails to appear
at the hearing after being notified of the date of the hearing, without a valid
reason acceptable to the GDC; or
2.
where the grievant fails to provide,
within the prescribed deadline, the data or information that the GDC requests
without an acceptable reason.
c. The GDC may not reopen a
Grievance that has been dismissed in accordance with the provisions of paragraphs (a) and (b) of this
Article.
a. For the purpose of
considering and determining the Grievances referred to it, the GDC will have
the powers to:
1.
hear the statements of the parties
to the Grievance;
2.
examine the documents related to the
Grievance, whether by itself or through any other person appointed by it for
this purpose;
3.
admit and weigh submitted evidence,
and assess the relevance of such evidence to the subject matter of the
Grievance;
4.
require the submission of any
documents it deems necessary;
5.
conduct inspections or supplementary
investigations, whether by itself or through any other person appointed by it
for this purpose;
6.
summon any of the Employees of the
respondent Government Entity to appear at its hearings;
7.
summon witnesses, as it deems
appropriate, to hear their statements, whether on its own initiative or upon
the request of any party to the Grievance; and overrule any questions posed to
the witnesses that are irrelevant to the subject matter of the Grievance; and
8.
seek assistance from the experts and
specialists it deems appropriate, provided that they do not have a vote during
its deliberations.
b. The GDC may not, without a
valid reason, exclude or omit any statements or documents submitted by the parties to the Grievance that may
influence the GDC decision.
The GDC will convene, where necessary,
in person or remotely using audio-visual means of communication, at the
invitation of its Chairman, or vice chairman where the Chairman
is absent. The GDC meetings will be valid if attended by the majority of its
Members, provided that the GDC Chairman or vice chairman is in attendance. The chair
of the hearing may decide to consider the Grievance by way of oral pleading or
by way of review of the case file, as the case may be.
a. The
GDC will issue its decisions unanimously or by majority vote of its attending Members;
and in the event of a tie, the chair of the meeting will have the casting vote.
b. The
decisions of the GDC must be reasoned.
c. The
deliberations of the GDC will be held in camera. The GDC will issue its final
decision on any Grievance no later than sixty (60) days from the date of
registration of the Grievance with it. The Chairman of the GDC may, based on
valid and factual grounds, extend this time frame for up to thirty (30) days.
d. A
GDC Member objecting to the majority's decision may record his objection in
writing as part of the text of the decision.
e. The
decisions of the GDC will be recorded in minutes signed by the chair of the
hearing and attending Members.
f. The
GDC will issue its decisions on procedural matters in writing. These decisions
must include the grounds on which they are based and must be signed by the
chair of the hearing and the attending Members.
a. The GDC
may, on its own initiative or upon the request of any of the parties to the Grievance,
correct any material errors in its decision.
b. Either
of the parties to the Grievance will be entitled to request the GDC to clarify
any ambiguity in any of its decisions, in which case, the GDC may issue the
clarification it deems appropriate in this respect.
The
GDC may decide to close a Grievance in any of the following cases:
1. where
the grievant withdraws the Grievance in writing before being determined by the
GDC. In this case, the Employee may not submit any Grievance in respect of the
same subject matter of the withdrawn Grievance without a valid reason
acceptable to the GDC;
2. where
an amicable settlement is reached between the grievant and the respondent
Government Entity;
3. where
the respondent Government Entity withdraws or cancels, of its own motion, the
contested decision during the consideration of the Grievance; or
4. where
the grievant dies and the heirs have no legal interest in proceeding with the
Grievance.
The Executive Body must notify parties to the
Grievance of the decision issued by the GDC within five (5) working days from
the date of its issuance.
a. The
decisions issued by the GDC on any Grievance referred to it, whether concerning
form or merits, will be final and not subject to appeal or challenge under any
procedure of administrative review. The GDC decisions will be binding on the
respondent Government Entity.
b. The
finality of a GDC decision in accordance with paragraph (a) of this Article
does not prejudice the right of the grievant to have recourse to courts to
appeal the contested decisions.
a. Where
a GDC decision requires a respondent Government Entity to fully or partially
withdraw a contested decision, all legal and administrative actions and
measures taken based on this decision will be deemed cancelled as from the date
of issuance of the GDC decision.
b. Where
a GDC decision requires a respondent Government Entity to fully or partially
cancel a contested decision, all legal and administrative actions and measures
taken under this decision will be deemed cancelled as from the date of issuance
of the GDC decision.
c. The
respondent Government Entity must implement the GDC decision within ten (10)
working days from the date of being notified thereof, and must notify the CGC
of the actions it has taken in this regard, supported by the required
documents.
a. A grievant may request the
GDC to temporarily stay the implementation of a contested decision pending the
determination of the Grievance. For this request to be granted, the following
requirements must be satisfied:
1.
the request for a stay of
implementation of the contested decision must be accompanied by a request for
its withdrawal or cancellation;
2.
the decision in respect of which a
stay of implementation is requested must not have been already implemented;
3.
the request must be based on valid
and factual grounds; and
4.
the implementation of the contested
decision must be expected to result in irremediable consequences.
b. The Executive Body must refer any request
for stay of implementation of the contested decision to the GDC within three
(3) working days from the date on which it is filed. The GDC must determine the
request within three (3) working days from the date on which the request is
referred to it.
c. Where the requirements stipulated
in paragraph (a) of this Article are satisfied, the GDC may grant a stay of
implementation of the contested decision pending determination of the
Grievance.
a. The Chairman or any other Member of the
GDC will be disqualified from considering a Grievance in any of the following
cases:
1.
where he is a representative of the
Government Entity for which the grievant works;
2.
where the grievant is his spouse or
relative up to the fourth degree;
3.
where he has previously given an
opinion on the subject matter of the Grievance or participated in taking the
challenged decision or measure;
4.
where he is personally involved in
the Grievance; or
5.
where he, his spouse, or any of his
relatives up to the second degree has an existing Grievance involving the
grievant.
b. The Chairman or any other Member of the
GDC must recuse himself from considering the Grievance in any of the cases
stipulated in paragraph (a) of this Article by way of a written notice
addressed to the Chairman prior to considering the Grievance.
c. The Chairman or any other Member of the
GDC may request to be recused from considering any Grievance for special
considerations. In this case, the Chairman will have the authority to approve
or reject the request for recusal.
d. A grievant may request the
recusal of the Chairman or any other Member of the GDC from considering a
Grievance in any of the cases stipulated in paragraph (a) of this Article by
submitting an application to the Chairman of the CGC at any time, whether
before the first hearing or in the course of considering the Grievance.
e. Where the Chairman or any other Member
of the GDC recuses himself or is recused in accordance with the provisions of
this Article, and the required quorum of the GDC is thereby not met, the
Chairman will issue a resolution nominating a replacement Chairman or Member.
f. Any decision issued by the
GDC will be deemed void where the Chairman or any other Member of the GDC who
has participated in issuing such a decision falls within the disqualification
cases referred to in paragraph (a) of this Article.
a. The Chairman may submit a special report
to the Chairman of the Executive Council on any act or measure undertaken by
any Government Entity that prevents the CGC from performing its duties or
obstructs the implementation of any of the GDC decisions.
b. A respondent Government
Entity may not undertake any act or measure that would prevent the CGC or the GDC from performing its duties.
In particular, the respondent Government Entity may not:
1.
permit any of its officials or
Employees to disrupt the proceedings or investigations conducted by the GDC or
object to the same in any way;
2.
permit any of its officials or
Employees to act passively, or with slackness, with regard to fulfilling any of
the CGC or GDC requests or providing the support required for its inspection
and investigation procedures in respect of the Grievances;
3.
prevent a grievant or any other
Employee summoned by the GDC from appearing at its hearings; or
4.
act with slackness or delay in
implementing a decision issued by the GDC.
c. The CGC may request the
respondent Government Entity to take disciplinary action against any of its
Employees where it is established that he fails to cooperate with the CGC or
the GDC.
The Chairman will submit to the
Chairman of the Executive Council an annual report that includes the following:
1. the
number and types of Grievances filed with the CGC, the number of the decisions
issued in respect thereof, whether by dismissing, cancelling, or closing them
or by withdrawing or cancelling the contested decisions;
2. any
cases where respondent Government Entities have refrained from implementing the
decisions of the GDC, and proposals on the actions and measures required to
ensure those entities’ compliance with such decisions;
3. the
work programme of the CGC and GDC; and the proposals and recommendations for
improving their performance, including proposals to amend the legislation
relating to their work; and
4. general
recommendations on the measures required for upholding the principles of
justice and equity when considering the Grievances submitted to the CGC.
a. The
Chairman of the CGC; the Chairman, Members, and the Rapporteur of the GDC;
Employees of the Executive Body; and all engaged experts or specialists, are
under a duty of confidentiality in respect of all the facts, documents, and
decisions to which they gain access and the information they become aware of in
the course of performing their duties. This duty of confidentiality will
survive the end of their work relationship with the CGC or the GDC.
b. Every
person in possession of Grievance-related documents, papers, or other
evidentiary material, which may not be disclosed to third parties, must return
them to the CGC. The CGC will archive these documents, papers, and material or
handle them in accordance with the procedures it adopts in this respect.
c. Employees
of the Executive Body must maintain and archive the documents, papers, and
other material related to Grievances in accordance with the rules adopted by
the CGC, ensuring that they are inaccessible to unauthorised third parties. The
Chairman will issue an internal bylaw regulating the destruction of such
documents and material.
a. The
above-mentioned Executive Council Resolution No. (41) of 2015 is hereby
repealed. Any provision in any other legislation is also hereby repealed to the
extent that it contradicts the provisions of this Decree.
b. The
bylaws and resolutions issued in implementation of the above-mentioned
Executive Council Resolution No. (41) of 2015 will continue in force, to the
extent that they do not contradict the provisions of this Decree, until new
superseding bylaws and resolutions are issued.
With the exception of the resolutions which the
Chairman of the Executive Council is exclusively authorised to issue under this
Decree, the Chairman will issue the resolutions required for implementing the
provisions of this Decree.
This
Decree will be published in the Official Gazette and will come into force on
the day on which it is published.
Mohammed bin
Rashid Al Maktoum
Ruler of Dubai
Issued in
Dubai on 27 February 2026
Corresponding
to 10 Ramadan 1447 A.H.
©2026 The Supreme Legislation Committee in the
Emirate of Dubai
[1]Every effort has been made to produce an
accurate and complete English version of this legislation. However, for the
purpose of its interpretation and application, reference must be made to the
original Arabic text. In case of conflict, the Arabic text will prevail.