Executive Council
Resolution No. (30) of 2011
Regulating the Work of
Ambulance Service
Providers in the Emirate of Dubai[1]
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We, Hamdan bin Mohammed bin
Rashid Al Maktoum, Crown Prince of Dubai, Chairman of the Executive Council,
After perusal of:
Law No. (3) of 2003 Establishing
the Executive Council of the Emirate of Dubai;
Law No. (13) of 2006
Establishing the Dubai Corporation for Ambulance Services and its amendments;
Law No. (14) of 2009 Concerning
the Pricing of Government Services in the Emirate of Dubai;
Law No. (35) of 2009
Concerning Management of the Public Funds of the Government of Dubai;
Decree No. (22) of 2009
Concerning Special Development Zones in the Emirate of Dubai; and
The legislation regulating
free zones in the Emirate of Dubai,
Do hereby issue this Resolution.
The following words and
expressions, wherever mentioned in this Resolution, will have the meaning
indicated opposite each of them unless the context implies otherwise:
|
UAE: |
The
United Arab Emirates. |
|
Emirate: |
The
Emirate of Dubai. |
|
DCAS: |
The
Dubai Corporation for Ambulance Services. |
|
Board
of Directors: |
The
board of directors of the DCAS. |
|
Executive Director:
|
The
executive director of the DCAS. |
|
Licensing
Authority: |
Any
entity legally authorised to issue commercial licences to establishments
engaged in providing Ambulance Services. |
|
Establishment:
|
A
company or corporation authorised by the DCAS to provide Ambulance Services
in the Emirate. |
|
Ambulance
Services: |
Any
pre-hospital medical service provided to the injured or patients including
transport of patients between health facilities, as well as training on the
provision of such services. |
|
Emergency
Medicine: |
Medical
skills required when dealing with the injured and patients who require prompt
healthcare in order to sustain their lives. |
|
Professional: |
A
natural person qualified to provide any of the Ambulance Services determined in
this Resolution. |
|
Authorisation: |
A
document issued by the DCAS authorising an Establishment to conduct any
Ambulance Service activity in the Emirate after that Establishment meets all
the conditions and requirements adopted by the DCAS in this respect. |
|
Licence: |
A
document issued by the DCAS licensing a Professional to conduct any Ambulance
Service activity in the Emirate after that Professional meets all the
conditions and requirements adopted by the DCAS in this respect. |
|
Registration: |
Registration
of an Establishment or a Professional in a special register maintained by the
DCAS after that Establishment or Professional meets all the conditions and
requirements stipulated in this Resolution. |
|
Committee: |
The
Committee for the Registration of Professionals formed pursuant to this
Resolution. |
The provisions of this Resolution
will apply to Establishments engaged in providing Ambulance Services in the
Emirate and to Professionals employed in such Establishments. This includes
Establishments operating in free zones and in Special Development Zones.
The DCAS will be the sole
official entity in the Emirate charged with regulating the provision of
Ambulance Services, and in doing so will have the duties and powers to:
1.
set the conditions, rules, and technical standards that
Establishments and Professionals must meet in line with the international
standards adopted in this respect;
2.
grant Authorisations to Establishments and register
Establishments with the DCAS;
3.
grant Licences to Professionals and register
Professionals with the DCAS;
4.
approve and determine services provided by
Establishments;
5.
authorise Establishments to provide patient transport
services in non-emergency situations and to provide services during events or
in various business locations in accordance with the conditions and standards adopted
by the DCAS in this respect;
6.
supervise the activities of Establishments and
Professionals and monitor their compliance with the provisions of this
Resolution, the bylaws issued in pursuance thereof, and the controls and
standards adopted by the DCAS in this respect;
7.
create a database containing the names of registered
and accredited Establishments, the names of Professionals and the activities
they conduct;
8.
organise training courses in the area of Ambulance
Services; and
9.
perform any other duties related to implementation of
this Resolution.
a.
No Ambulance Service activity whatsoever may be conducted
in the Emirate unless the required Licence or Authorisation stipulated in this
Resolution is obtained.
b.
No Professional or Establishment may conduct an
activity which is not included in the Licence or Authorisation issued to them unless
they first obtain the written approval of the DCAS.
Ambulance Services authorised
to be provided by Establishments will be classified as follows:
1.
pre-hospital medical services provided to the injured and patients;
2.
transport of patients in ambulances;
3.
basic first aid training services;
4.
advanced first aid training services; and
5.
any other Ambulance Services determined by the Board
of Directors upon the recommendation of the Executive Director.
An Establishment wishing
to provide Ambulance Services in the Emirate will be granted Authorisation
subject to the following procedure:
1.
The Establishment wishing to provide Ambulance
Services will submit an application to the Licensing Authority in accordance with
the applicable legislation and procedures.
2.
The Licensing Authority will refer the application to
the DCAS for review of technical aspects and verification of compliance with
the conditions and requirements adopted in this respect.
3.
If the application meets all relevant conditions and
requirements, the DCAS will issue a no objection letter permitting the
Establishment to conduct the activity of providing Ambulance Services. This
letter will be forwarded to the Licensing Authority in preparation for issuing
the Licence.
4.
The Establishment must meet all operation requirements
within a maximum period of six (6) months from the date on which the Licence is
issued.
5.
During the period stipulated in paragraph (4) of this
Article, the Establishment must submit an application to the DCAS to obtain an
Authorisation.
6.
The DCAS will conduct an on-site inspection of the
Establishment, and based on such inspection the DCAS may take one of the
following measures:
a. If the Establishment meets all operation requirements and completes any
missing requirements, the Establishment will be granted the Authorisation.
b. If the Establishment fails to meet the operation requirements or fails
to complete any missing requirements within the specified period, the Executive Director may extend that period to a maximum period of six (6) months. If the
Establishment fails again to meet the operation requirements or fails to complete
any missing requirements, then the Establishment will not be granted the
Authorisation and the Licensing Authority will be advised to suspend or cancel
the procedure for issuing the Licence.
7.
No Establishment may conduct its activities before
meeting all the operation requirements adopted by the DCAS and obtaining the
Authorisation.
8.
Upon obtaining the Authorisation, the Establishment will
be registered in the register maintained by the DCAS for this purpose. This
register will contain all essential information of the Establishment such as the
name, address, name of owner, nature of business, services provided, and any
other information as the DCAS deems necessary.
An Establishment must:
1.
provide the services authorised by the DCAS;
2.
conduct the activities under the supervision of a physician
licensed by the competent entities in the UAE;
3.
maintain medical liability insurance covering employed
Professionals working in the area of Ambulance Services through an insurance
company operating in the Emirate;
4.
create paper and electronic records containing all
data related to patients, keep these for at least ten (10) years, and make them
accessible to DCAS experts;
5.
maintain records containing all data related to
employed Professionals;
6.
keep all records related to the registration,
insurance, and maintenance of ambulances and available medical equipment for at
least three (3) years, and make these accessible to DCAS experts whether in
electronic or paper form;
7.
develop guidelines and clinical and infection control procedures,
have such procedures approved by the DCAS, keep such procedures and make them
accessible to Establishment employees at all times;
8.
respect the code of conduct adopted by the DCAS;
9.
in case the Establishment wishes to suspend its
activities, notify the DCAS at least thirty (30) days before such suspension;
10.
provide the DCAS with monthly reports on the number
and nature of cases handled and the places from and to which such cases have
been moved, as well as any events covered;
11.
notify the DCAS of any change in its data or the data
of its Professionals or ambulances;
12.
abide by the instructions issued by the DCAS;
13.
not employ any Professional who is not licensed by the
DCAS to practise the profession;
14.
not operate any ambulance that does not comply with
the rules and standards adopted by the DCAS for ambulances;
15.
submit training curricula used for its training
courses to the DCAS for approval;
16.
maintain records containing all data related to
training activities, trainers, and trainees and keep these for three (3) years
and make them accessible to DCAS experts; and
17.
provide the DCAS with quarterly reports featuring the names
and numbers of trainees as well as the types and subjects of offered training
programmes and trainees’ evaluation of such programmes.
Professionals will be
classified as follows:
1.
Emergency Medicine technician;
2.
Specialist Emergency Medicine technician;
3.
Advanced Emergency Medicine technician;
4.
Air Emergency Medicine technician;
5.
Maritime Emergency Medicine technician;
6.
Basic first aid trainer;
7.
Advanced first aid trainer;
8.
Medical dispatcher;
9.
Ambulance driver; and
10.
any other category determined by the Board of
Directors upon recommendation of the Executive Director.
a.
A committee known as the “Professionals Registration
Committee” will be formed pursuant to a resolution of the chairman of the Board
of Directors upon the recommendation of the Executive Director. This committee will
consider applications for registration and licensing of Professionals.
b.
The resolution forming the committee will determine its
method of work, and the procedure for convening its meetings and rendering its decisions.
Professionals must meet
the following requirements to obtain a Licence:
1.
have the academic qualifications and professional experience
stipulated by the DCAS, and these qualifications must be duly legalised, and
the DCAS may, at its own discretion, verify such academic qualifications and
professional experience;
2.
have not been convicted in a felony or other crime
affecting honour or trustworthiness;
3.
be a legal resident of the UAE; and
4.
successfully pass the technical tests prescribed by
the DCAS.
A Professional must:
1. provide the services authorised by the DCAS;
2. practise the profession under the supervision
of a licensed physician;
3. respect the code of conduct adopted by the DCAS;
4. abide by the terms of the Licence;
5. abide by the instructions issued by the DCAS;
and
6. notify the DCAS in case he wishes to cease
practice, at least thirty (30) days before the date fixed for such cessation.
An Authorisation or a
Licence will be valid for a period of one (1) year renewable for the same
period, provided that an application for renewal is submitted thirty (30) days
before expiry of such Authorisation or Licence.
a.
An Establishment may engage any Ambulance Service
specialist for a specific period pursuant to a temporary Licence issued by the DCAS
in this respect.
b.
The Licence referred to in Paragraph (a) of this
Article will be valid for a period not exceeding three (3) months. Based on
acceptable reasons, the DCAS may renew a temporary Licence on a monthly basis, provided
that the total period of such Licence will not, at all events, exceed six (6)
months.
a.
Students of Emergency Medicine courses and fresh
graduates specialised in Emergency Medicine will be granted limited Licences to
work for the DCAS or for any entity approved by the DCAS which provides
Ambulance Services.
b.
The students and graduates referred to in paragraph
(a) of this Article must work under supervision of a licensed physician or
Professional.
The DCAS will, in return
for issuing Authorisations, Licences, and certificates and for other services
provided by the DCAS pursuant to this Resolution, collect the fees set out in
Schedule (1) and Schedule (2) annexed to this Resolution.
a.
Without prejudice to any higher penalty stipulated by
any other legislation, an Establishment or a Professional that commits any of
the violations set out in Schedule (3) and Schedule (4) annexed to this
Resolution will be punished by the relevant fine indicated opposite each
violation.
b.
In the event of repetition of the same violation
within one (1) year, the fine stipulated in Schedule (3) and Schedule (4)
annexed to this Resolution will be doubled.
c.
In addition to the fine stipulated in paragraph (a) of
this Article, the DCAS may take any of the following measures against any
violating Establishment or Professional, as the case may be:
1. suspend the Establishment for a period not exceeding six (6) months;
2. revoke the Authorisation of the
Establishment and advise the relevant Licensing Authority to revoke the
Establishment licence in accordance with the procedure adopted by such
Licensing Authority;
3. suspend the Professional for a
period not exceeding six (6) months; or
4. revoke the Licence of the
Professional and revoke his registration with the DCAS.
a.
Employees of the DCAS appointed pursuant to a
resolution of the chairman of the Board of Directors upon the recommendation of
the Executive Director will be authorised as law enforcement officers to record
the violations of the provisions of this Resolution or the bylaws issued in
pursuance hereof. For this purpose, they may enter Establishments and their
facilities and conduct inspections of Professionals, ambulances, and the
requirements that must be met by Establishments in order to verify their
availability and validity. They may also review all registers and records and
draft the relevant violation reports.
b.
In performing their duties pursuant to Paragraph (a)
of this Article, judicial officers will coordinate with free zone and Special Development
Zone authorities when inspecting an Establishment operating in such zones.
The fees and fines
collected pursuant to this Resolution will be paid to the public treasury of
the Government of Dubai.
Any concerned person may
file a grievance against any resolution or measure taken by the DCAS by
submitting a written objection to the Executive Director within fifteen (15)
days from the date of such resolution or measure. Such grievance will be
considered within a period not exceeding sixty (60) days by a committee formed
by the Executive Director for this purpose, and the resolution rendered by this
committee in this respect will be final.
Establishments authorised
to operate and Professionals licensed to practise in the Emirate prior to this
Resolution must comply with the provisions of this Resolution within a period
not exceeding six (6) months from the date on which it comes into force.
The DCAS will in no way be
liable towards third parties for the losses they suffer as a result of an
Establishment or a Professional performing their duties by providing Ambulance
Services. The Establishment or Professional will be solely liable for
compensating such losses.
Upon recommendation of the
Executive Director, the chairman of the Board of Directors will issue the
bylaws necessary for the implementation of the provisions of this Resolution.
Any provision in any other
legislation will be repealed to the extent that it contradicts the provisions
of this Resolution.
This Resolution will be
published in the Official Gazette and will come into force ninety (90) days following
the date of its publication.
Hamdan bin Mohammed bin
Rashid Al Maktoum
Crown Prince of Dubai
Chairman of the Executive
Council
Issued in Dubai on 16 October 2011
Corresponding to 19 Thu al-Qidah 1432 A.H.
Schedule (1)
Fees for Establishments
|
SN |
Type of Service |
Fee (in Dirhams) |
|
1. |
Authorisation to an Establishment providing
Ambulance Services |
5,000.00 |
|
2. |
Authorisation to an Establishment providing
basic first aid training |
2,000.00 |
|
3. |
Authorisation to an Establishment providing
advanced first aid training |
4,000.00 |
|
4. |
Change of activity |
3,000.00 |
|
5. |
Renewal of Authorisation to an Establishment providing
Ambulance Services |
2,500.00 |
|
6. |
Renewal of Authorisation to an Establishment
providing basic first aid training |
1,000.00 |
|
7. |
Renewal of Authorisation to an Establishment
providing advanced first aid training |
2,000.00 |
|
8. |
On-site inspection of an Establishment |
500.00 |
|
9. |
Issuing replacement of a lost Authorisation |
200.00 |
|
10. |
Variation of the details of an Authorisation |
300.00 |
|
11. |
Authorisation to a branch of an Establishment |
1,000.00 |
|
12. |
Approval of training courses |
AED 200.00 per course |
|
13. |
Inspection of the technical fittings of a level
4 ambulance |
200.00 |
|
14. |
Inspection of the technical fittings of a level
5 ambulance |
250.00 |
|
15. |
Inspection of the technical fittings of a level 6
ambulance |
300.00 |
|
16. |
Re-inspection of the technical fittings of a
level 4 ambulance thirty (30) days after the initial inspection |
100.00 |
|
17. |
Re-inspection of the technical fittings of a
level 5 ambulance thirty (30) days after the initial inspection |
125.00 |
|
18. |
Re-inspection of the technical fittings of a
level 6 ambulance thirty (30) days after the initial inspection |
150.00 |
|
19. |
Issuing a no objection certificate for licensing
an ambulance |
150.00 |
|
20. |
Legalisation of a training certificate |
50.00 |
Schedule (2)
Fees for Professionals
|
SN |
Service |
Fee (in Dirhams) |
|
1. |
Assessment of an application for a Professional
Licence |
150.00 |
|
2. |
Written and oral exam for Professionals (normal) |
200.00 |
|
3. |
Written and oral exam for Professionals (urgent) |
1,000.00 |
|
4. |
An ambulance driver’s Licence |
300.00 |
|
5. |
A medical dispatcher Licence or Emergency
Medicine technician Licence |
800.00 |
|
6. |
A specialist Emergency Medicine technician
Licence |
1,300.00 |
|
7. |
Licence for advanced air or maritime Emergency
Medicine technician/ basic or advanced first aid trainer |
1,800.00 |
|
8. |
Renewal of an ambulance driver’s Licence |
150.00 |
|
9. |
Renewal of medical dispatcher Licence or Emergency
Medicine technician Licence |
400.00 |
|
10. |
Renewal of specialist Emergency Medicine
technician Licence |
650.00 |
|
11. |
Renewal of a Licence for advanced air or
maritime Emergency Medicine technician/ basic or advanced first aid trainer |
900.00 |
|
12. |
Limited Licence for an Emergency Medicine
technician |
100.00 |
|
13. |
Limited Licence for a specialist Emergency
Medicine technician |
200.00 |
|
14. |
Limited Licence for an advanced air or maritime
Emergency Medicine technician |
300.00 |
|
15. |
Temporary Licence |
100.00 |
|
16. |
Issuing replacement of a lost Licence |
100.00 |
|
17. |
Variation of the details of a Licence |
100.00 |
Schedule (3)
Violations and Fines for Establishments
|
SN |
Violation |
Fine (in Dirhams) |
|
1. |
Providing Ambulance Services in the Emirate
without Authorisation from the DCAS |
7,000.00 |
|
2. |
Abstaining
from providing authorised Ambulance Services |
2,000.00 |
|
3. |
Providing Ambulance Services without supervision
of a licensed physician |
2,000.00 |
|
4. |
Failure to maintain medical liability insurance
covering the Professionals employed by an Establishment |
AED 500.00 per Professional |
|
5. |
Failure to notify the DCAS of any variation of
the details of an Establishment or a Professional |
500.00 |
|
6. |
Providing Ambulance Services under an expired
Licence |
AED 1,000.00 per month (part of a month will be rounded up to a full month) |
|
7. |
Failure to present the registries required by
the DCAS or maintain such registries for the period prescribed by the DCAS |
2,000.00 |
|
8. |
Operating an ambulance which does not meet the
standards approved by the DCAS |
2,000.00 |
|
9. |
Providing training courses without approval of
the DCAS |
AED 500.00 per course |
|
10. |
Unlawfully granting a training certificate |
3,000.00 |
|
11. |
Failure to provide the DCAS with the required
reports in due course |
AED 1,000 per report |
|
12. |
Obstructing DCAS inspectors from performing
their duties or failure to comply with the DCAS’s instructions |
2,000.00 |
|
13. |
Employing Professionals who are not licensed or
whose Licences are expired |
AED 2,000 per Professional |
|
14. |
Conducting an unauthroised activity |
2,000.00 |
|
15. |
Allowing a Professional to work beyond the limit
of his Licence |
2,000.00 |
|
16. |
Engaging a Professional who is licensed to work
for another Establishment |
2,000.00 |
|
17. |
Failure to maintain an ambulance in good working
condition at the authorised level |
2,000.00 |
|
18. |
Absence of or failure to comply with the
guidelines or procedures to control infections |
5,000.00 |
Schedule (4)
Violations and Fines for Professionals
|
SN |
Violation |
Fine (in Dirhams) |
|
1. |
Providing any Ambulance Services in the Emirate
without obtaining a Licence from the DCAS |
1,000.00 |
|
2. |
Conducting an unlicensed activity |
1,000.00 |
|
3. |
Failure to comply with the code of conduct and
code of ethics adopted by the DCAS |
1,000.00 |
|
4. |
Violating any of the terms of the Licence |
1,000.00 |
|
5. |
Failure to produce the identity card of the
Professional upon request |
200.00 |
|
6. |
Obstructing or preventing the DCAS’s inspectors
from performing their duties |
500.00 |
|
7. |
Failure to notify the DCAS of any variation in
the details of the Licence |
500.00 |
|
8. |
Failure to comply with the resolutions and
instructions issued by the DCAS |
1,000.00 |
©2020 The Supreme
Legislation Committee in the Emirate of Dubai
[1]Every effort has been made to
produce an accurate and complete English version of this legislation. However,
for the purpose of its interpretation and application, reference must be made
to the original Arabic text. In case of conflict, the Arabic text will prevail.